Lost productivity can negatively affect your organization, including the loss of potential clients, opportunities, and revenue. We know keeping your staff productive is essential to protecting your bottom line. You can count on Dalechek as your go-to resource to help solve your IT challenges. We offer superior 24/7 support with proactive management and monitoring to minimize downtime.
At Dalechek, customer satisfaction is our top priority. We pride ourselves on team members that have client empathy and driven to solve end-users’ challenges and to ensure our level and quality of service is satisfactory.
With many businesses having the typical 9-5 office hours, it means end-users are left with no IT support after hours. We’re proud to offer live, personal support located in the U.S. with 24/7 assistance for any technical issues that may arise.
The “trial and error” approach with IT is a loss of productivity to an organization. Our competent, trained engineering team can quickly access your computer systems remotely and resolve technical issues for you, so you can focus on other important business needs.
From many years of industry experience and client feedback, we have streamlined our internal processes to assist you better with technical issues as they arise.
Our help desk team reactively works to resolve IT challenges as they arise and we proactively monitor your systems, run performance reports, and will alert your organization about problematic systems before you experience major difficulties.
We take care of all the complex issues on the backend so your in-house employees are free to focus on profitable tasks.
Help Desk MSP (HDS) |
Client | Dalechek |
|---|---|---|
| Windows PC workstations | ||
| OS configuration, maintenance and monitoring | • | |
| Remote assistance (Dalechek Agent install) | • | |
| Antivirus monitoring and support (Dalechek Agent install) | • | |
| OS troubleshooting | • | |
| OS patching, service packs and updating | • | |
| OS peripherals support and troubleshooting | • | • |
| OS installation | • | |
| Windows hardware purchasing | • | |
| OS licensing | • | |
| Microsoft support and advanced support escalations | • | |
| Active Directory account (RSAT) and local user account support | • | |
| Azure active directory user account support | • | |
| User on/off-boarding | • | • |
| Local and networked printer and copier support | • | • |
| Printer and copier support escalations | • | • |
| Mobile device support | ||
| Support for Microsoft Outlook email app | • | |
| Support for 3rd party MDM cloud based or on-prem software | • | • |
| Support for Microsoft MDM cloud | • | • |
| Line of business applications (core apps) | ||
| 3rd party Application support (installed locally) | • | • |
| 3rd party Application support escalations | • | • |
| Microsoft Office installation, configuration, maintenance, support and patching | • | |
| Microsoft Office support escalations | • | |
| Remote Connectivity | ||
| Remote connectivity support (Dedicated Client) | • | |
| Remote desktop, Published App Session support (With server or WVD MSP) | • | • |
| Remote desktop Server support and maintenance (With server of WVD MSP) | • | • |
| Security Management | ||
| Advanced Threat Protection | • | |
| Always-on data and identity security | • | |
| Definition based Anti-Virus | • | |
| Real-time anti-phishing blocking of harmful sites | • |
Dalechek offers Help Desk Service Programs to fit your organization’s unique IT needs. When selecting a program, it’s important to assess your current ticket volume, the amount of users you have, help desk shifts needed and more. For further assistance, a Dalechek account manager would be happy to talk through your specific needs to determine the right fit.
Our Per User Program is best suited for small businesses. This program includes end-user and device support.
Our Dedicated Staff Program is best suited for large businesses or businesses seeking customizable services. This program is priced for staffing only and can be adjusted for businesses to utilize Dalechek’s patching, AV and remediation tools.
Our Per Ticket Program is best suited for businesses who are seeking end user support only, not device support. This program requires the use of the organization’s patching, AV and remediation tools or Dalechek’s tools option at an additional monthly cost.
PROGRAM LIMITATIONS
Through our Per User Program, Dalechek will support a minimum of 25 users. Emergency support is available for all programs 24/7 or additional dedicated engineers depending on your needs.
At Dalechek we are 100% driven by client satisfaction.
