FAQs

WE'RE HERE TO HELP

MANAGED SERVICES

What type of up front fee should I anticipate?

There are no upfront fees! Dalechek will perform an assessment and provide findings and recommendations. Costs will start to incur to reach a baseline if required (minimum software/hardware levels) or migration. Dalechek will not charge a client without the clients consent and discussions.

How quick are your response times?

Dalechek has service-level agreements (SLAs) in place and based on the severity of the issue being addressed, times can vary.  Dalechek makes every attempt to have an engineer answer calls and requests.

Can you cover third shift requirements?

Dalechek provides Tier 1 helpdesk 24/7 coverage to all MSPs.

What reporting can I expect?

Reporting is based on what MSP program you are in. Monthly reporting at a minimum will be available to the POC of the agreement or any other requested individuals in the company.

What are MSP limitations and what do they entail?

For better efficiency and service, there are certain cap/limitations associated with each individual managed services program. Please visit our managed services programs page to learn more.

Why do some of your MSP programs require additional MSPs?

Dalechek includes in each MSP all requirements so you can utilize only the MSP you need when you need it. All MSP programs are mutually exclusive of each other.

How will my organization be billed for a MSP program?

Our managed services programs are billed on a consistent monthly basis, per contractual agreement length. The only exception is our Azure Managed Services Program, due to varying monthly consumption. We accept debit, credit, and ACH payments through our secure online invoicing platform, ConnectBooster.