The Technology Alignment phase encompasses the first 90 days of the MSP contract. The Technology Alignment allows DTG to get the client “baseline” and understand the culture and core business of the client. In the first 90 days, DTG will make every effort to incorporate “best practices” into the client. During the first 90 days DTG will have vCIO meetings, DTG Admin Days, Backup Validation, Technology Assessments and findings and potential projects to assist the client to get to “best practices”. Moving forward past the 90 days, DTG will have a more proactive environment to maintain.

Meetings between DTG personnel and client key personnel on a minimum monthly scheduled meeting. The goal of the meetings is to keep a two way flow of communications between DTG and client. DTG wants to understand not only the technology but also the culture of the client. Meetings will be focused on technology planning, budgeting and developing unique IT strategies.

DTG will make every attempt to resolve issues remotely. Sometimes that is not possible. When it is required, DTG and client will determine that an issue requires a technical person to come on-site to resolve the issue.

DTG will manage and monitor your devices 24×7. Software patching, anti-virus management, backup monitoring, self-healing scripts and preventive alerts allow DTG to provide a proactive approach minimizing downtime.

DTG provides a Network Operations Center (NOC) for end-users to place emergency calls and submit incident tickets. The helpdesk also receives server alerts for monitoring allowing DTG to react to an incident immediately.

DTG will provide the client with a 30-day status report each month tracking submitted tickets and resolutions. This allows the client to see that end users are taken care of and what issues are being raised by the end users. This also allows DTG to analyze tickets for issue patterns and discuss resolutions with the client.

DTG understands that performing backups is only half the job, restoring is just as important. DTG will perform sample restores of clients backed up data in month 2 and month 8 of your MSP contract. This will validate the restores in a sampled test.

DTG administration days will be conducted every quarter during the MSP contract. During this time an engineer will come on site and perform software testing on your environment to ensure a baseline is being maintained. The DTG engineer will then provide a follow up meeting to discuss findings.

DTG will work with key decision makers, points of contact or any other personnel deemed necessary to address issues and remediation should any arise. vCIO and DTG Admin Days will provide a combination of technical reviews aligned with ongoing strategic decisions to keep DTG and the client on track to achieve the client’s goals.