Each server in your environment plays an important role for end-user access, file shares, applications, and more. Dalechek’s Server Managed Services Program provides management of your servers at the OS level for remediation of issues, patching, and Azure backups and restores. Our primary focus on your servers allows you to claim back valuable time for other business needs.
Our Server managed service program is a fully managed and monitored service 24/7. This program includes some of the following services:
SERVER SERVICES
Server OS Management |
Client | Dalechek |
|---|---|---|
| New Installation | ||
| Installation of the Operating System | • | |
| Initial tuning and hardening of the OS | • | |
| Creation of Dalechek management users and groups | • | |
| Configuration of network interfaces and connectivity | • | |
| Configuration of DNS and NTP (time) service sources | • | |
| Configuration of AD/domain membership where applicable | • | |
| Configuration of any roles and features necessary for server’s intended use | • | |
| Installation and configuration of applicable Dalechek management tools related to: | • | |
| Monitoring | • | |
| Configuration Management | • | |
| Backups | • | • |
| Patch Management | • | |
| Documentation of the server | • | |
| Installation of applications to be used on server | • | |
| Existing Installation | ||
| Physical to Virtual (P2V) conversion if applicable | • | |
| Migration of files, users, and groups to a replacement server if applicable | • | |
| Audit and normalization of the current OS to meet minimum standards for new deployments | • | |
| Creation of Dalechek management users and groups | • | |
| Configuration of network interfaces and connectivity if applicable | • | • |
| Configuration of DNS and NTP (time) service sources if applicable | • | • |
| Configuration of AD/domain membership where applicable | • | • |
| Installation and configuration of applicable Dalechek management tools related to: | • | |
| Monitoring | • | |
| Configuration Management | • | |
| Backups | • | |
| Patch Management | • | |
| Documentation of the server | • | |
| Monitoring | ||
| Ping / Network monitoring | • | |
| CPU | • | |
| Memory | • | |
| Disk Space / Usage | • | |
| Core System Services | ||
| Custom Alerts | ||
| Client requests | ||
| Management of storage (adding new drives, expanding existing drives) | • | |
| Management and analysis of subsystems for performance review and capacity planning | • | |
| Management of name resolution and network protocols (connectivity) | • | |
| Management of security (users, groups, permissions, etc.) | • | • |
| Management of services and scheduled tasks | • | • |
| Review of event logs for root cause analysis and correlations | • | |
| Submit requests for provisioning of new end-user accounts and de-activation requests | • | • |
| Management of additional Microsoft technologies such as IIS, fileshares, etc. | • | |
| Identify a limited number of designated client personnel authorized to request end-user account changes and other related requests | • | |
| Provide first level support and troubleshooting for the end-user community through existing client Help Desk | • | |
| Upgrades | • |
When you participate in our Server MSP program, you’ll have a host of benefits available at your fingertips.
When Dalechek receives alerts on your server, we take the necessary action to remediate the culprit as soon as possible.
Dalechek will work with clients to tailor a patching schedule, keeping your company in compliance.
Dalechek performs regular backups and can restore you servers as needed providing you with the highest availability.
At Dalechek we are 100% driven by client satisfaction.
