Server OS Management |
Client |
Dalechek |
New Installation |
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Installation of the Operating System |
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Initial tuning and hardening of the OS |
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Creation of Dalechek management users and groups |
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Configuration of network interfaces and connectivity |
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Configuration of DNS and NTP (time) service sources |
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Configuration of AD/domain membership where applicable |
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Configuration of any roles and features necessary for server’s intended use |
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Installation and configuration of applicable Dalechek management tools related to: |
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Monitoring |
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Configuration Management |
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Backups |
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Patch Management |
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Documentation of the server |
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Installation of applications to be used on server |
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Existing Installation |
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Physical to Virtual (P2V) conversion if applicable |
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Migration of files, users, and groups to a replacement server if applicable |
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Audit and normalization of the current OS to meet minimum standards for new deployments |
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Creation of Dalechek management users and groups |
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Configuration of network interfaces and connectivity if applicable |
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Configuration of DNS and NTP (time) service sources if applicable |
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Configuration of AD/domain membership where applicable |
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Installation and configuration of applicable Dalechek management tools related to: |
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Monitoring |
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Configuration Management |
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Backups |
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Patch Management |
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Documentation of the server |
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Monitoring |
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Ping / Network monitoring |
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CPU |
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Memory |
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Disk Space / Usage |
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Core System Services |
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Custom Alerts |
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Client requests |
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Management of storage (adding new drives, expanding existing drives) |
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Management and analysis of subsystems for performance review and capacity planning |
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Management of name resolution and network protocols (connectivity) |
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Management of security (users, groups, permissions, etc.) |
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Management of services and scheduled tasks |
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Review of event logs for root cause analysis and correlations |
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Submit requests for provisioning of new end-user accounts and de-activation requests |
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Management of additional Microsoft technologies such as IIS, fileshares, etc. |
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Identify a limited number of designated client personnel authorized to request end-user account changes and other related requests |
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Provide first level support and troubleshooting for the end-user community through existing client Help Desk |
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Upgrades |
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