Sr. Network Engineer

Job Category: Engineering
Job Type: Full Time
Job Location: Florida Missouri Remote

Title: Network Engineer

Reports to: MSP Manager

Summary

The MSP Network Engineer will demonstrate professional principles, practices and techniques to the MSP team ensuring a high level of customer satisfaction. This role has responsibility of ticket resolution, On-call rotation, and customer satisfaction.

Essential Duties & Responsibilities

  • Ensure that all tickets are resolved within established SLA’s.
  • Escalate tickets as necessary to ensure customer satisfaction and proper metrics.
  • Transfer knowledge to team members to ensure proficient ticket resolution.
  • Assess issues and identify solutions to meet productivity, quality and customer goals.
  • Proactively communicate ticket status, issues & risks to customer and management.
  • Follow Dalechek policies, procedures, and methodologies.
  • Convey all opportunities for improvement to management.
  • Customer site visits as needed for issue remediation.
  • Participate in the afterhours on call rotation.
  • Design implement and support of local and wide area network systems.
  • Design implement and support of telephone systems.
  • Troubleshoot and resolve issues with network infrastructure.
  • Coordinate with vendor resources as needed.
  • Other duties as assigned

 

Experience

  • 5+ years practical knowledge in LAN/WAN technologies. VOIP administration is a plus.

Computer Skills

  • Microsoft OS – Intermediate skills in Microsoft Server and Workstations OS’: Server 2003/2008/2012, Windows 7,8,10
  • Network – Proficient in network troubleshooting.
  • Become and remain proficient in all programs necessary to perform the everyday duties of this position.
  • Proficiency in MS Office Products is required.

Certifications

  • Cisco CCNA preferred

Apply for this position

Allowed Type(s): .pdf, .doc, .docx