OS Server Engineer

Job Category: Engineering
Job Type: Full Time
Job Location: Missouri

The OS server Engineer applies professional principles, practices and techniques to the MSP team ensuring a high level of customer satisfaction. This role has the primary responsibilities of Server administration, Backup consistency/validation, and Customer satisfaction.

Essential Duties & Responsibilities
• Ensure that all tickets are handled within established SLA’s
• Work with other members of the team to manage 200+ servers
• Assist in MSP customer project initiatives
• Transfer knowledge to team members to ensure proficient ticket resolution
• Assess issues and identify solutions to meet productivity, quality and customer goals
• Proactively communicate ticket status, issues & risks to customer and management
• Follow Dalechek policies, procedures, and methodologies
• Assist in Server and Workstation patching for all clients
• Customer site visits as needed for issue remediation
• Participate in the after hours Priority 1 infrastructure issues
• Other duties as assigned

Implementation Duties & Responsibilities
• Define & Maintain all implementation processes, manage implementation lifecycle; coordinate documentation where needed
• Arrange customer training and align training with customer goals
• Maintain timeline and target dates in Company PSA (ConnectWise), and other planning systems as required

Experience
• 5+ years in Systems Administration/Server support.
• Microsoft OS – Advanced skills in Microsoft Server 2008/2012/2016/2019
• Office 365Administration (Exchange, Exchange Hybrid, SharePoint, or Teams)
• Networking Experience (Firewall, Router/Switch Management)
• Azure Experience (Azure AD, Intune, Virtual Machines, AAD)
• Skilled in VMWare and HyperV virtualization
• Database Administration (Preferred SQL or SQL express)
• Ability to manage various forms of server related storage. SAN/NAS/Direct Attached
• Proficient in. various forms of backup software and methodologies. (ABS/MABS/ASR/Veeam)

Education
Bachelor’s Degree or certification in a related field (or comparable industry experience)

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