MSP Engineer – AD/Exchange Engineer

Job Category: Service Delivery
Job Type: Full Time
Job Location: Missouri

Summary:
The AD/Exchange Engineer applies professional principles, practices and techniques to the team ensuring a high level of customer satisfaction. The roles primary responsibilities are to design, build, implement, and maintain solutions.

Essential Duties & Responsibilities:

  • Responding to technical support tickets within a reasonable time frame 
  • Record, validate and sort technical support requests 
  • Diagnose and resolve system hardware, software and operation problems 
  • Install new or rebuild existing servers and configure hardware, settings, storage, networking, etc. according to project requirements. 
  • Maintain installation, configuration and operations procedures 
  • Contribute to and maintain system standards 
  • Perform daily system monitoring to maintain a high level of system availability and integrity 
  • Repair and recover from hardware and software failures 
  • Create, change and delete user accounts within active directory 
  • Participate in planning and execution of maintenance processes 
  • Participate in planning and execution of IT projects and initiatives 
  • Complete change / service requests 
  • Create and maintain proper documentation. 
  • Shows initiative and resourcefulness 
  • Ability to work under pressure 
  • Willing to learn new technologies

Experience (Not all is required but must have strong mixture of skills):

Must-Haves:  

  • Strong AD management skills 
  • Configuration, management and troubleshooting of MS Exchange 2013 and later. 
  • Managing exchange online in the MS 365 environment  
  • Configuration, management and troubleshooting of MS Server 2016 or later 

Nice-to-have: 

  • Minimum of five years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory 
  • Excellent verbal and written communication skills and is comfortable working with clients  
  • Possesses strong organizational and time-management skills 
  • Experience writing proposals for and implementation of technical solutions to fulfill business needs 
  • Results-oriented, self-motivated, energetic, professional, reliable and a team player 
  • Strong understanding of technology and business productivity systems 
  • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking and organizational skills 
  • Troubleshooting systems virtualized on VMWare 6.0 

Education  

  • Degree from University or Trade School (Or comparable industry experience)

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