Microsoft Exchange helps protect your data and keeps your employees connected with secured, reliable access to email, calendar and contacts. Dalechek’s Exchange Managed Services Program allows you to claim back time towards other organizational needs as our experienced and focused team of experts will ensure your Exchange environment is running smoothly. We provide a reliable, available and secure Exchange environment that is always there for you.
Our Exchange Managed Services Program is a fully managed and monitored service 24/7. This program includes some of the following services:
EXCHANGE SERVICES
Exchange Management |
Client | Dalechek |
|---|---|---|
| New Installation | ||
| Application of Patches/Hardening of the Operating System | • | |
| Creation of the Users/Groups required for the service | • | |
| Active Directory Schema extansion for Exchange 2007/2010 | • | |
| Installation of Exchange server with the roles required | • | |
| Connection of the Exchange server with the roles required | • | |
| Configuration of SMTP/IMAP/OWA | • | |
| Client settings configuration documentation | • | |
| Security policy definition and implementation | • | • |
| Initial tuning of the service | • | |
| Monitoring setup | • | |
| Configuration management agent setup | • | |
| Creation of “Database Availability Groups” if applicable | • | |
| Configuration of Microsoft Exchange Archiving/Retention policies if applicable | • | • |
| Monitoring | ||
| Availability of Exchange related ports (SMTP, POP, IMAP, LDAP, HTTP) | • | |
| Exchange Processes | • | |
| Mail loop execution | • | |
| Server log messages | • | |
| Exchange counters SMTP - Remote Retry Queue Length | • | |
| Storage availability / free space available | • | |
| Client Requests | ||
| Management of users/groups | • | • |
| Management of alias, redirections, and permissions at the mailbox and public folder level | • | • |
| Management of performance parameters of the server | • | |
| Configuration of connectors between sites | • | |
| Configuration of the Internet connectors | • | |
| Management of OWA, POP and IMAP connectors | • | |
| Mailbox exports | • | |
| Script creation for administrative tasks | • | |
| Replication configuration of public folders | • | |
| Installation of additional software packages for AntiSpam and similar service | • | |
| Tuning of the server | • | |
| File system / Mailbox/database restore using Dalechek supported Exchange aware backup service | • | |
| The client provided cloud or server-based spam and antivirus will be supported only as a best effort in conjunction with the client | • | • |
| Maintenance | ||
| Patch Review | • | • |
| File system and Exchange Database Backups using Dalechek supported Exchange awre backup service | • | |
| Provide first level support and troubleshooting for the end-user community through existing Client Help Desk. | • | |
| Maintain and upgrade Email server application softwae and underlying server infrastructure | • | • |
| Ensure maintenance and upgrades are coordinated and communicated with the client. | • | • |
| Manage and plan Email application and infrastructure capacity. Work with the client to ensure adequate resources to accommodate for growth. | • | • |
| Define, publish, and enforce corporate policies regarding appropriate use of email service and related features and functions. | ||
| Upgrades | • |
When you participate in our Exchange MSP program, you’ll have a host of benefits available at your fingertips.
Dalechek will manage your user accounts, groups, archiving policies, retention policies — taking these day-to-day tasks off your plate.
Email is one of those critical applications that must be available. Dalechek will work with your team on “always on” email databases.
There are many parts to Exchange that need constant monitoring and alerting. Dalechek can focus on these tasks, keeping end-user complaints down and satisfaction up.
PROGRAM LIMITATIONS
Through our Exchange MSP program, Dalechek will support up to 1000 mailboxes. Please note: To provide the best experience, Dalechek requires the Exchange Servers and Active Directory Servers fall under our managed services programs as well.
At Dalechek we are 100% driven by client satisfaction.
