Exchange MSP

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Microsoft Exchange helps protect your data and keeps your employees connected with secured, reliable access to email, calendar and contacts. Dalechek’s Exchange Managed Services Program allows you to claim back time towards other organizational needs as our experienced and focused team of experts will ensure your Exchange environment is running smoothly. We provide a reliable, available and secure Exchange environment that is always there for you.

Enjoy fully monitored support

Our Exchange Managed Services Program is a fully managed and monitored service 24/7. This program includes some of the following services:

EXCHANGE SERVICES

  • Management of users/groups
  • Configuration of connectors between sites
  • Configuration of internet connectors
  • Management of OWA, POP, IMAP connectors
  • Mailbox reports
  • Replication of public folders
  • Tuning of server
  • Storage group management
  • Azure backups/restores
  • Security policy implementations
  • Management of “Database Availability Groups”
  • Management of Exchange Archiving/Retention Policies

Exchange Management

Client Dalechek
New Installation    
Application of Patches/Hardening of the Operating System  
Creation of the Users/Groups required for the service  
Active Directory Schema extansion for Exchange 2007/2010  
Installation of Exchange server with the roles required  
Connection of the Exchange server with the roles required  
Configuration of SMTP/IMAP/OWA  
Client settings configuration documentation  
Security policy definition and implementation
Initial tuning of the service  
Monitoring setup  
Configuration management agent setup  
Creation of “Database Availability Groups” if applicable  
Configuration of Microsoft Exchange Archiving/Retention policies if applicable
Monitoring    
Availability of Exchange related ports (SMTP, POP, IMAP, LDAP, HTTP)  
Exchange Processes  
Mail loop execution  
Server log messages  
Exchange counters SMTP - Remote Retry Queue Length  
Storage availability / free space available  
Client Requests    
Management of users/groups
Management of alias, redirections, and permissions at the mailbox and public folder level
Management of performance parameters of the server  
Configuration of connectors between sites  
Configuration of the Internet connectors  
Management of OWA, POP and IMAP connectors  
Mailbox exports  
Script creation for administrative tasks  
Replication configuration of public folders  
Installation of additional software packages for AntiSpam and similar service  
Tuning of the server  
File system / Mailbox/database restore using Dalechek supported Exchange aware backup service  
The client provided cloud or server-based spam and antivirus will be supported only as a best effort in conjunction with the client
Maintenance    
Patch Review
File system and Exchange Database Backups using Dalechek supported Exchange awre backup service  
Provide first level support and troubleshooting for the end-user community through existing Client Help Desk.  
Maintain and upgrade Email server application softwae and underlying server infrastructure
Ensure maintenance and upgrades are coordinated and communicated with the client.
Manage and plan Email application and infrastructure capacity. Work with the client to ensure adequate resources to accommodate for growth.
Define, publish, and enforce corporate policies regarding appropriate use of email service and related features and functions.    
Upgrades  

PROGRAM VALUE ADDS

When you participate in our Exchange MSP program, you’ll have a host of benefits available at your fingertips.

PROGRAM LIMITATIONS

Through our Exchange MSP program, Dalechek will support up to 1000 mailboxes. Please note: To provide the best experience, Dalechek requires the Exchange Servers and Active Directory Servers fall under our managed services programs as well.

READY TO TALK TECH?

We’ll partner with your existing IT department to provide reliability, scalability, and specialized skill sets at an affordable price so you can focus on what you do best — your business.

LET'S TALK

CLIENTS

At Dalechek we are 100% driven by client satisfaction.

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