MSP Engineer – AD/Exchange Engineer

Summary:
The AD/Exchange Engineer applies professional principles, practices, and techniques to the team ensuring a high level of customer satisfaction. The role’s primary responsibilities are to design, build, implement, and maintain solutions.

Essential Duties & Responsibilities:

  • Responding to technical support tickets within a reasonable time frame
  • Record, validate, and sort technical support requests
  • Diagnose and resolve system hardware, software, and operation problems
  • Install new or rebuild existing servers and configure hardware, settings, storage, networking, etc. according to project requirements.
  • Maintain installation, configuration and operations procedures
  • Contribute to and maintain system standards
  • Perform daily system monitoring to maintain a high level of system availability and integrity
  • Repair and recover from hardware and software failures
  • Create, change and delete user accounts within active directory
  • Participate in the planning and execution of maintenance processes
  • Participate in the planning and execution of IT projects and initiatives
  • Complete change/service requests
  • Create and maintain proper documentation.
  • Shows initiative and resourcefulness
  • Ability to work under pressure
  • Willing to learn new technologies

Experience (Not all is required but must have a strong mixture of skills):

Must-Haves:

  • Strong AD management skills
  • Configuration, management, and troubleshooting of MS Exchange 2013 and later.
  • Managing exchange online in the MS 365 environment
  • Configuration, management, and troubleshooting of MS Server 2016 or later
  • Experience Migrating On-prem AD/Exchange infrastructure to O365/Azure
  • Experience Setting up/Migrating/Upgrading CA infrastructure
  • Excellent verbal and written communication skills and is comfortable working with clients
  • Possesses strong organizational and time-management skills
  • Experience writing proposals for and implementing technical solutions to fulfill business needs
  • Results-oriented, self-motivated, energetic, professional, reliable, and a team player
  • Strong understanding of technology and business productivity systems
  • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills

Nice-to-have:

  • Experience troubleshooting systems virtualized on VMWare 6.0
  • Experience setting up and administrating MIM

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